Refund & Cancellation Policy

1. What you are paying for

Invotron is online software sold as a monthly subscription. There are no physical goods, so nothing is shipped. Plan prices are listed in Sri Lankan Rupees on our Pricing page.

2. Delivery of the service

• Access starts immediately when you create your account, beginning with a 14-day free trial.
• When you pay for a plan, your account is activated as soon as PayHere confirms the payment, normally within a few minutes, and you can see the payment on your Billing page.
• If your account is not activated within 24 hours of a successful payment, contact us and we will activate it or refund the payment in full.

3. Try before you pay

Every account starts with a 14-day free trial of every feature, and no card is needed. Demo shops are also available on the Try a live demo page. Please use the trial to make sure Invotron suits your business before you pay.

4. Cancelling

• Subscriptions are paid one month at a time and never renew automatically. To cancel, simply do not make the next payment. There is no cancellation fee.
• You keep full access until the end of the month you have paid for. After that the account is paused and only the Billing page is available.
• Your data is kept for at least 90 days after the paid period ends, so you can come back by making a payment. After that it may be permanently deleted. You can ask us to delete it sooner by emailing support@invotron.store.

5. When you can get a refund

We give a full refund of the payment concerned when:

• you were charged twice for the same month, or charged an amount different from the plan price;
• you paid but your account was not activated, as described in section 2;
• the Service was unavailable through our fault for more than 72 hours in total during a paid month (in this case we may instead extend your subscription, if you prefer);
• it is your first paid month and you ask for a refund within 7 days of that payment.

Apart from these cases, payments for a month that has already started are not refundable, including when you stop using the Service part-way through a month or move to a cheaper plan.

6. How to ask for a refund

1. Email support@invotron.store or call +94 71 468 2032 with your business name, the email you log in with, the payment date and amount, and the reason for the request.
2. We will reply within 3 working days to confirm whether the refund is approved.
3. Approved refunds are made through PayHere to the original payment method. Depending on your bank or card issuer, the money usually reaches you within 7 to 14 working days.

We cannot refund to a different card or account from the one used for the payment. If you dispute a payment with your bank instead, please contact us first. Most problems can be solved faster directly.

7. Accounts closed for misuse

If we close an account because it broke our Terms & Conditions, for example by using the Service for fraud, the payment for the current month is not refunded.